Frequently Asked Questions

Orders & Shipping

Where do you ship?

We ship to all 50 US states. We don't currently ship outside the United States.

How much is shipping?

Standard shipping is free on every order.

How long will my order take?

Orders are processed within 1–3 business days, and delivery usually takes a further 7–15 business days. See our Shipping Policy for details.

Will I pay customs or import fees?

No. Our prices include any applicable duties, so you won't be charged anything extra on delivery.

How do I track my order?

As soon as your order ships, we'll email you a tracking link. Tracking can take 1–3 business days to update after dispatch.

Can I change or cancel my order?

Email us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in US dollars.

Is checkout secure?

Yes. Checkout is powered by Shopify and every payment is encrypted. We never see or store your full card details.

Returns & Refunds

What is your return policy?

You can request a return within 30 days of receiving your item, as long as it's unused and in its original packaging. See our Refund Policy for full details.

My item arrived damaged or wrong. What should I do?

We're sorry! Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or issue a full refund.

Still Have Questions?

Email us at info@rkraftgroup.com.au and we'll get back to you within 1 business day.