Shipping policy

Shipping Policy

Where We Ship

We currently ship to addresses within the United States only, including all 50 states. We are unable to ship to other countries at this time.

Shipping Cost

Standard shipping is FREE on all orders. All prices are shown in US dollars (USD).

Order Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or US public holidays begin processing on the next business day.

Estimated Delivery Time

Most orders arrive within 3–7 business days after dispatch. Some larger items (such as cat furniture) can take up to 15 business days; where this applies, it is noted on the product page.

Delivery times are estimates and may vary during peak periods or due to carrier delays. If we cannot ship your order within the time stated, we will notify you and give you the option to cancel for a full refund.

No Import Fees

Our orders ship from warehouses inside the United States, so you will not be asked to pay customs or import fees on delivery. If a carrier ever requests a fee, please contact us before paying and we will resolve it.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 1–3 business days for tracking information to update.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, contact us at info@rkraftgroup.com.au and we will investigate and arrange a replacement or refund where the parcel is confirmed lost.

Incorrect Shipping Information

Please make sure your shipping address is correct when you place your order. If you notice an error, contact us as soon as possible and we will do our best to update it before dispatch.

Questions

Email us at info@rkraftgroup.com.au. We aim to respond within 1–2 business days.