Shipping policy

Shipping Policy

Shipping Locations

We currently ship to the United States and Australia. We do not ship to other countries at this time.

Order Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Times

United States: 7–15 business days after dispatch
Australia: 7–15 business days after dispatch

Please note that delivery timeframes are estimates only and may vary due to carrier delays, customs processing, or high demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable costs will be displayed before you complete your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow 1–3 business days for tracking information to update after your order is shipped.

Delays

We are not responsible for delays caused by customs processing, postal services, or circumstances outside our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate promptly.

Incorrect Shipping Information

Please ensure your shipping address is accurate at the time of order. We are not responsible for orders lost or delayed due to incorrect address details provided by the customer. If you notice an error after placing your order, contact us as soon as possible at info@rkraftgroup.com.au and we will do our best to assist.

Questions

If you have any questions about your order or shipping, please contact us at info@rkraftgroup.com.au. We aim to respond to all enquiries within 1–2 business days.