Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@rkraftgroup.com.au.

Returns must be approved before being sent back. Return instructions and the return address will be provided after your request is approved.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@rkraftgroup.com.au.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain items cannot be returned, including:

• Custom or personalised products

• Personal care items

• Sale items

• Gift cards

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

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Exchanges

The fastest way to ensure you get the item you want is to return the original item (once approved) and place a new order separately.