Refund policy

Returns & Refunds

30-Day Returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

How to Start a Return

Email us at info@rkraftgroup.com.au with your order number. Returns must be approved before being sent back; we will provide the return address and instructions after approval. Items sent back without an approved return request cannot be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived faulty, damaged or incorrect, in which case we cover the cost or send a replacement at no charge.

Damaged, Defective or Wrong Items

Please inspect your order on arrival and contact us within 7 days if an item is defective, damaged or incorrect. Include your order number and a photo, and we will make it right with a replacement or full refund.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method in US dollars within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Non-Returnable Items

Custom or personalized products
Personal care items
Gift cards
Hazardous materials, flammable liquids or gases

Exchanges

The fastest way to get a different item is to return the original (once approved) and place a new order.

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