Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@rkraftgroup.com.au.
Returns must be approved before being sent back. Return instructions and the return address will be provided after your request is approved.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@rkraftgroup.com.au.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
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Exceptions / non-returnable items
Certain items cannot be returned, including:
• Custom or personalised products
• Personal care items
• Sale items
• Gift cards
• Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about a specific item.
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Exchanges
The fastest way to ensure you get the item you want is to return the original item (once approved) and place a new order separately.
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European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Returned items must be unused, in original packaging, and include proof of purchase.
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Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@rkraftgroup.com.au